What is your return policy?
We offer a 14-day return policy from the date of delivery. Items must be returned in their original condition, unworn, and in resellable packaging. Please note that a £3.00 return shipping fee will be deducted from your refund.
How do I track my order?
Once your order is dispatched, you will receive an email with a tracking number and instructions on how to track your package.
Do you ship internationally?
Currently, we only ship within the UK. Unfortunately, we do not deliver to Northern Ireland, Gunsbury, Isle of Man, or other remote areas.
What payment methods do you accept?
We accept major credit and debit cards as well as secure payment options like PayPal.
Can I exchange an item?
Yes, exchanges are subject to stock availability. Items must meet the same return criteria and be in original condition. Customers are responsible for shipping costs unless the item was defective or incorrect.
What should I do if my item arrives damaged?
If your item arrives damaged, please contact our customer service team immediately via live chat or email with photos of the damage. We will resolve the issue promptly.
How long does shipping take?
Orders are typically dispatched within 2 working days. Delivery times vary depending on your location, but most orders arrive within 3-5 working days.