Returns

• We offer a 14-day return policy from the date of delivery.
• Items must be returned in their original condition, without any signs of wear, damage, or alteration.
• All returns should be in their original packaging and in a resellable manner.
• Products with stains, marks, or damages caused by the customer will not be eligible for returns.
• A return shipping fee of £3.00 will be deducted from the refund amount.
• Please include the original receipt or proof of purchase with the return.
• Custom or altered products are non-returnable unless there is a manufacturing defect.

Exchanges

• Exchanges are subject to stock availability.
• Products eligible for exchange must meet the same return criteria listed above.
• We will process an exchange request after verifying the condition of the returned item.
• Customers will bear the shipping costs for exchanges unless the product is defective or incorrect.
• Exchange requests should be made within 14 days of receiving the product.

How to Return or Exchange

To initiate a return or exchange, please contact our customer service team via live chat or email. Provide your order number and details of your request, and we will guide you through the process.